FAQs


Do you take walk-ins?

Walk-Ins are accepted. However, it is recommended that you make an appointment for medical services. Call 940-767-8334 to make an appointment. Same day appointments are available.

What happens if I miss an appointment?

Center care providers, like most professionals, are busy people with jam-packed schedules. Patients who skip appointments with Center care providers or specialists referred by the facility, regardless of the reason the appointment was missed, run the risk of not being seen again for an extended amount of time and may receive a warning letter. Those who repeatedly skip appointments may forfeit their right to future service at the Center. Missed appointments represent one of the most substantial drains on Center efforts to service the greatest number of patients possible.

Is Family Health Center part of the Wichita Falls – Wichita County Public Health District?

No. The Family Health Center is a service of Community Healthcare Center (CHC). CHC is an independent network of primary care clinics and is not part of any city or county agency.

I was coming to Family Health Center when I was uninsured. Now that I have insurance, can I continue coming?

Absolutely! Center providers treat patients regardless of their insurance status and we welcome both the insured and uninsured alike. We hope you have been satisfied with the quality of care you have received and will continue seeing your provider now that you are fortunate enough to have insurance. We welcome Medicare (Medical), Medicaid and most insurance.

How is this clinic different from other clinics?

Family Health Center is a service of Community Healthcare Center (CHC). CHC is a 501(c)3 private, non-profit, charitable organization providing affordable healthcare for the uninsured, under-insured, and low-income. It is the only Federally Qualified Health Center (FQHC) in north central Texas. The Center has the distinction of being a FQHC because, among other reasons, it is located in a Medically Underserved Area (i.e. an area with documented shortages of healthcare services) as identified by the federal government. This health center is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n).

Does Family Health Center have an emergency room?

No. The Center is a primary care clinic, not an emergency care facility. Our focus is on primary and preventive care.

Are your services free?

No. Family Health Center is not a “free clinic.” The Center offers the uninsured and underinsured discounted fees based on household income and family size. In-house eligibility specialists work with patients to determine qualification for services and ability to pay. The Wichita County Indigent Health Care Program is designed to care for county residents with no insurance, who are not Medicaid eligible and meet resource and income requirements.

Does the clinic have alternate ways of communications for patients that speak a different language other than English, literacy issues or a disability?

Yes! Patients can access health services in appropriate languages, literacy levels and/or alternative formats for patients with disabilities. This is accomplished through:

  • Bilingual staff
  • Auxiliary aids and services (sign language interpreters, language lines, and TTY lines)
  • Easy to read documents including registration forms, sliding fee schedules, welcome letters, and signs that are in appropriate languages to meet the needs of the populations we serve
  • Easy to read patient education materials

Clinical staff assess health literacy levels to determine how to communicate best with the patient and their caregivers.

Is my information kept private?

Everything is kept confidential. No information is released without the written consent of the patient.

Does a minor have to have parental consent for services?

The clinic does not require parental or spousal approval or consent for services rendered. All teenage clients presenting for an examination are counseled on the importance of the involvement of family and/or other trusted adult(s) in their decision to seek family planning services.

Who is eligible for medical services?

Anyone in childbearing years, who has not had a hysterectomy or tubal ligation, and desires family planning services is eligible.

How much do services cost?

There is a sliding fee scale based on family size and income. Some patients receive services at no charge. Medicaid and the Texas Women’s Health Program are accepted.